FAQ’s

We’re delighted to assist you in finding the perfect vehicle for your adventure. With a diverse range of options, we cater to various trip types and group sizes. Whether you’re a couple seeking a cozy ride or a large family or group in need of extra space, we have the ideal set of wheels for you. If you have specific questions or concerns, explore our frequently asked questions on our website, reach out via our convenient website chat, or drop us an email at rentals@4box4.com. Should anything remain unclear, don’t hesitate to send us a message. We’re here to provide the guidance and support you need for a seamless and enjoyable journey!

Vehicles

What vehicle can i choose?

For couples or two people, we have a great options available. Its our Suzuki Jimny, this vehicle comes with all of the necessary camping gear and rooftop tent. This vehicle is specifically designed for two people, as we have completely removed the rear seats to maximize the available room. In our Toyota Hilux selection, you’ll find a fleet of versatile vehicles perfect for your 4×4 camping adventure. All equipped with plenty of storage for your gear and spacious interiors capable of accommodating up to 5 travelers. For those who prefer traditional ground setups, complimentary standard tents with cozy inflatable mattresses are part of the package. Plus, if you’re traveling with little ones in need of safety seats, rest assured that our Toyota Hilux category is designed with family comfort and convenience in mind.

Requirements to rent a vehicle?

To hit the road with us, we ask that the primary driver is at least 21 years old. Unfortunately, our wheels aren’t available for those under 21. On the flip side, there are no age limits for the little travelers in your crew. Just give us a heads-up before you book, and we’ll happily provide baby or child seats free of charge to ensure everyone rides in comfort and safety.

What does the insurance covers?

We offer a spectrum of coverage choices to cater to your specific needs, ranging from comprehensive Third Party Liability (TPL) and Collision Damage Waiver (CDW) to additional options like passenger medical insurance and extended coverage for windows and tires. Rest easy knowing that our third-party damages are well-covered, with up to US$400,000 for personal damages and US$100,000 for property damages. Our vehicles themselves are fully protected. Should you come equipped with insurance from your credit card company or personal coverage, just give us a heads-up, and we’ll gladly waive our insurance costs. Your peace of mind is our priority.

Can we camp in Costa Rica?

Absolutely! Costa Rica offers over 200+ camping opportunities, allowing you to immerse yourself in its natural beauty. Whether you prefer beachside campsites, lush rainforest settings, or mountainous escapes, you’ll find a variety of camping options. Keep in mind that most of the campsites offers amenities like restrooms and cooking areas, others might be more primitive. It’s always a good idea to check the specific regulations and facilities at your chosen camping site. Additionally, Costa Rica has a wealth of eco-lodges and glamping sites for those who want to experience nature with a touch of luxury. So, pack your camping gear and get ready for an adventure beneath the stars in the stunning landscapes of Costa Rica!

What are your business hours?

While our hotline is ready to assist our intrepid explorers around the clock, our main hub operates from 8 a.m. to 5 p.m. Rest assured, our team is on standby during these hours to address any queries, offer assistance, or handle emergencies. It’s important to note that returning after hours comes with a late drop-off fee, so it’s a good idea to familiarize yourself with the details in our Terms and Conditions for a seamless adventure experience.

What methods of Payment do you accept?

Payments are supported via PayPal. If you do not have a PayPal account you can still pay via Credit Card using PayPal’s ‘Pay with Debit or Credit Card’ option instead of logging in.

Bookings & Payments

Confirming your reservation is a breeze—just a few clicks away on our user-friendly website. To address any lingering questions or uncertainties about our payment options, reservations, and policies, we’ve compiled a handy FAQ section. Dive into these common queries to find the answers you seek. Encountering a hiccup with your online booking? No worries! Reach out to us, and we’ll swiftly troubleshoot the issue, ensuring a smooth reservation process. Your satisfaction is our priority, and we’re here to make your booking experience as effortless as possible.

How to book online?

For a comprehensive overview of our diverse fleet and their corresponding prices, navigate to our BOOK NOW page: Step 1: Checking Availability Enter your “Start Date” and “End Date” to explore the availability of our vehicles for your preferred duration. Instantly view the lineup of AVAILABLE cars highlighted at the forefront, followed by any vehicles marked as Booked. This streamlined process ensures that you have a clear snapshot of which vehicles are ready to roll for your chosen dates. Head over to the booking page and embark on the first step toward your exciting adventure with 4BOX4 Adventure Rentals Costa Rica 🇨🇷!

Is it necessary to make a payment upfront?

To confirm your reservation, we require a 20% initial deposit through our secure online booking system, facilitated by PayPal for your peace of mind. Rest assured, your transaction is 100% secure. Additionally, we understand plans can change, so if you cancel with more than 30 days’ notice, we happily provide a full refund of the 20% deposit. Your flexibility is important to us, and we’re committed to ensuring a smooth and fair booking experience.

Is there another way to book?

PayPal serves as our trusted payment processor, and the good news is, you don’t necessarily need an account to make a payment. You can seamlessly use your standard credit or debit card through the PayPal platform. If you prefer not to create an account, no worries—simply select the option to access PayPal as a guest, which you’ll find conveniently located under the Log-In button. Setting up a PayPal account is a breeze, taking just a few minutes and a valid email address to get you up and running.

Tips For Driving And Camping

Embarking on an adventure in a distant tropical paradise is both thrilling and, let’s face it, a tad overwhelming with the plethora of choices. Don’t fret! Here are some initial tips and ideas to point you in the right direction. Remember, on the day your journey begins, we’ll sit down in person to delve into ideas, routes, maps, and personalized suggestions, ensuring you have all the guidance you need for an unforgettable experience. Let the excitement build, and we’ll navigate the details together!

Can you help me mapping out my travel itinerary?

Absolutely! We provide complimentary trip planning assistance with every rental. This encompasses a tailor-made itinerary crafted specifically for you, along with recommended routes that align with your interests in Costa Rica. Our extensive list includes over 200 recommended campsites, and we’re here to help you curate an unforgettable adventure. Whether you’re drawn to waterfalls, hiking, scuba diving, water rafting, or other exciting activities, we’ve got the expertise to guide you toward an enriching and thrilling journey. Let’s design an experience that matches your dreams!

What are the available choices for insurance coverage?

Our insurance offerings are conveniently divided into three options, allowing you to tailor your coverage based on your needs:

Third Party Liability (TPL): This comprehensive coverage extends to all damages related to third-party personal and property damages, legal fees, as well as damages to other cars or property. The coverage is substantial, reaching up to US$400,000, and comes with a comforting ZERO deductible/Own Risk.

Collision Damage Waiver (CDW): Encompassing all damages to our vehicle in the event of accidents, theft, collision, or other damages, CDW provides coverage up to the full value of the vehicle. The deductible ranges from $1,200 to $1,500 USD responsibility/risk, with smaller cars carrying a $1,200 deductible and large cars a $1,500 deductible. Anything beyond these amounts is covered.

100% Tire + Window Insurance Coverage: This specialized insurance takes care of ALL damages to windows and tires, offering a soothing 0% Deductible/Own Risk. Your peace of mind is our priority, ensuring comprehensive protection without any deductible for these specific areas.

Is insurance obligatory?

You have the flexibility to utilize your personal insurance or credit card coverage without any issues. However, we’ll need you to furnish evidence of your insurance that explicitly covers Costa Rica and 4×4 rentals. It’s worth noting that certain vehicles, such as Suzuki Jimnys and Toyota Hilux, fall under the “Exotic” category for some private or credit card coverages. It’s crucial to scrutinize the fine print of your provider’s terms to identify any potential exclusions.

Failure to present valid proof of your insurance or opting out of coverage through our provider renders you entirely responsible for any damages incurred to the vehicle and third parties.

If aspects regarding insurance remain unclear during the booking process, worry not. We can delve into the details in person, allowing you to add the necessary coverages when you come to pick up the car.

If you decide to stick with your own insurance provider, all financial transactions, reimbursements, paperwork, and communication will be exclusively between you and your provider.

Should you opt to drive without insurance, we strongly recommend, at the very least, acquiring Third-Party Liability coverage. This coverage shields you from potential risks, unpredictabilities, and higher costs associated with damages caused to other individuals or property.

Is additional driver coverage included in the insurance?

The insurance arrangement stipulates that only one person is authorized to drive the vehicle. If others in the group wish to take the wheel, simply choose the additional driver option during the booking process to ensure coverage under the insurance provider. If this slips your mind, don’t stress—it’s something we can easily address at the office on the day of pickup. Your peace of mind is our priority!

Embark on the ultimate Costa Rican adventure…

…with our 4BOX4 Adventure Rentals expedition vehicles. Our 4×4 rentals come fully equipped for your drive, sleep, meals, and adventure needs. Experience the thrill of exploring Costa Rica and its stunning attractions in a seamless blend of convenience and excitement. Your all-in-one adventure awaits!

Book your ride

+(506) 7273 8821

rentals@4box4.com